Refund policy

We take product quality related issues very seriously and are always determined in resolving them to satisfy customer expectations. If you found serious defects, please contact us at [email protected]

Eligibility for a refund:

  • Request is submitted to [email protected] within 7 days after the purchase.
  • Product does not match its description/preview images in a significant manner
  • Crucial model parts, details, textures or files are missing
  • Model is mistaken for a physical/tangible object and the digital file has not been downloaded.
  • When requesting a refund, please, indicate purchase order number, the problem encountered.

After receiving a refund request, 3dbrute commits to process the request within 3 business days.

In case of a refund, you are legally bound to destroy all copies of purchased product files without the right to keep or use them in the future.